Shipping policy

SHIPPING & FULFILLMENT POLICY

Thank you for shopping with Lott Expressions R.A.W. Our apparel is made to order, which means your item is produced after your order is placed.

Order Processing

Please allow approximately 3–7 business days for your order to be processed and prepared for shipment. Processing times may vary during holidays, sales, new product releases, or periods of high order volume.

Shipping & Delivery

Shipping time begins after your order has completed processing. Estimated delivery times shown at checkout are estimates and are not guaranteed.

Delivery delays caused by shipping carriers, severe weather, incorrect addresses, or other circumstances outside our reasonable control may occasionally occur.

Shipping Charges

Applicable shipping charges will be calculated and displayed at checkout before payment is completed.

Local Pickup

Local pickup may be available for eligible orders when offered at checkout. Customers should wait until they receive notification that their order is ready for pickup before arriving at the pickup location.

Pickup instructions and location details will be provided with the order confirmation or ready-for-pickup notification. Please have your order information available when picking up your order.

International Shipping

International shipping may be available to select destinations when offered at checkout. Available destinations, shipping methods, rates, and estimated delivery times will be displayed at checkout.

International customers may be responsible for applicable customs duties, import taxes, fees, or other charges imposed by the destination country. These charges are not included in our standard shipping charges unless specifically stated at checkout.

Tracking Information

When tracking information is available, customers will receive shipment information using the contact information provided with the order.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before submitting your order.

If you notice an error in your address, contact us as soon as possible. Once an order has entered fulfillment or has shipped, we may be unable to change the delivery address.

Lost, Damaged, or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery with your order number and photographs of the item and packaging so we can review the issue.

For packages marked delivered but not received, customers should first check the delivery location and contact the shipping carrier using the tracking information provided.

Contact

Questions regarding shipping or fulfillment can be sent to info@lottexpressionsraw.org. Please include your order number when contacting us.