Refund policy

REFUND & RETURN POLICY

Eligible items may be returned within 30 days of delivery. To be eligible for a return, the item must be unworn, unwashed, unaltered, and in its original condition.

Customers are responsible for return shipping costs for eligible returns due to reasons such as incorrect size selection or change of mind.

If an item arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 7 days of delivery. Include your order number, a description of the issue, and clear photographs showing the problem so we can review and resolve the issue.

Custom or personalized orders designated as Final Sale cannot be returned or exchanged, except when an item arrives damaged, defective, misprinted, or incorrect.

Refunds

Once an eligible return or refund request has been reviewed and approved, we will provide instructions regarding the appropriate resolution. Depending on the circumstances, this may include a replacement, exchange, store credit, or refund to the original payment method.

If a return is required, the item will be inspected after it is received. We will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Please allow additional processing time for the refund to appear on your account, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to an error by Lott Expressions R.A.W. or the item arrived damaged, defective, misprinted, or incorrect.

Order Cancellations
Eligible unfulfilled orders may be cancelled within 1 hour of purchase. After the 1-hour cancellation window has passed, cancellation requests may not be accepted because made-to-order items may have entered production. Custom or personalized orders designated as Final Sale are not eligible for cancellation.

Non-Returnable Items

Items that have been worn, washed, altered, or damaged after delivery are not eligible for return or exchange. Custom or personalized items designated as Final Sale are not eligible for return, exchange, or cancellation, except when the item arrives damaged, defective, misprinted, or incorrect.

Contact Us

If you have a question or concern regarding your order, please contact Lott Expressions R.A.W. at info@lottexpressionsraw.org. Please include your order number so we can assist you promptly.